Get help

Joining or leaving a shared folder

When you’re invited to a Sync shared folder you’ll receive an email invite notification, and you can add the folder to your Sync account, to access the shared folder’s contents.

Shared folder members require a Sync account and a verified email address to accept a shared folder invite, because shared folders synchronize with all team members. Alternately, the person sharing can use shared links in which case a Sync account is not required.

In this article:

Joining a shared folder without a Sync.com account

  1. Click the Create Account button from the share invite email you received.
  2. You will be prompted to create a password to access the folder. Write your password down for future reference.
  3. Click the Create account and join share button.
  4. You will then be automatically signed in to Sync and you can access the shared folder and files by clicking the folder name. Use your email address and password to sign in to the Sync.com web panel anytime.
  5. Keep your web browser open to allow the shared folder to load.

Additionally, if you install the Sync desktop app, you can access the shared folder directly from your computer, just like you would access any other folder on your computer. To improve syncing performance on large shared folders with many files, installing the Sync desktop app is recommended.

To get help, contact the person who added you to the share folder, or contact Sync support directly, if you have questions about how to use Sync.

Joining a shared folder with a Sync.com account

  1. Click the Join Share button from the share invite email you received, or sign in to the Sync.com web panel.
  2. Once you have signed in to the web panel, click the Sharing tab on the top menu bar.
  3. Select Team shares.
  4. Click View invitation.
  5. Click Join share.
  6. Keep your web browser open to allow the shared folder to load.

The shared folder will be added to your Sync account, and synchronized to your computer if you have the Sync desktop app installed. To improve syncing performance on large shared folders with many files, installing the Sync desktop app is recommended.

Does joining a shared folder use my storage quota?

Yes, shared folders will use your storage space. Sync Pro and Business customers can invite free Sync users to shared folders, regardless of folder size (free users will always be able to access the folder).

Leaving a shared folder

If you joined a shared folder, but no longer need access, you can leave anytime. When you leave the folder is not automatically deleted. You can optionally delete the folder after you have left, if you no longer need access to the files.

To leave a shared folder:

  1. Sign in to the web panel.
  2. Click the Sharing tab on the top menu bar.
  3. Select Team shares.
  4. Click the (ellipsis) icon beside the shared folder you want to leave.
  5. Select Manage share.
  6. Click the Leave share button.
  7. Confirm by clicking Leave share. Once you have left you can manually delete the folder if needed.

If you are the owner of the shared folder you cannot leave the folder, however, you can unshare the folder.

Rejoining a shared folder

In some cases a shared folder may become detached. This will happen if you leave the shared folder. When a shared folder becomes detached, the folder is not deleted from your Sync account, however changes made to the files in the shared folder will no longer be reflected in your folder.

To rejoin a shared folder:

Important: before proceeding with the steps below you should move the detached shared folder outside of your Sync folder (if you have recently made changes to the files) or delete it. When you rejoin a share, the folder will be re-created, which will ensure you are up-to-date with the most current version.

  1. Sign in to the web panel.
  2. Click the Sharing tab on the top menu bar.
  3. Select Team shares.
  4. Click the Show removed shares button at the bottom of the list. If you do not see this button you do not have any detached shared folders.
  5. Click the (ellipsis) icon beside the shared folder you want to rejoin.
  6. Select + Rejoin.

The shared folder will be added back to your Sync account, and synchronized to your computer if you have the Sync desktop app installed.







Company

Products

Resources

Industry

Uses

Copyright © 2024 Sync.com, Inc.
Terms of service · Privacy policy · GDPR